Meet the Staff
The hard-working staff members at our cosmetic plastic surgery practice in Austin are the foundation of our success. They back Dr. Rocco Piazza up in all he does, providing expertise in the medical and business sides of the practice so we can all focus on giving our patients the best possible results and a pleasant experience from the first phone call to the final follow-up. Please read on to learn more about the staff who make up the backbone of our practice.
At The Piazza Center, we believe that beautiful surgical results are enhanced by leading a healthy lifestyle. Our aim is to help you achieve your cosmetic goals and desires. If you would like to get to know us in person, you can request a consultation online, or call our office at (512) 551-1067.
Hayley Ruegg, Clinical Nurse Manager & Lead Nurse Injector
Hayley Ruegg, B.S.N., R.N., C.P.S.N., is a leader for non-surgical services at The Piazza Center, as well as one of the biggest reasons patients are loyal to our practice. Her warmth and expertise attract our happy patients time and again to benefit from her services. Hayley has many years of experience as a plastic surgery nurse, and in recent years she has devoted herself to the field of non-surgical facial rejuvenation, with advanced training and credentials in many of our most popular injectable procedures.
Outside work, Hayley loves to spend time on Austin's lakes and exploring the city's range of unique activities with friends. She also enjoys traveling, exercising, visiting family, and a good glass of wine. Get to know more about Hayley's personal and professional values in this interview.
Karen J. Iarossi, Practice Administrator
Karen J. Iarossi, C.M.P.E, is our practice administrator at The Piazza Center for Plastic Surgery and Advanced Skin Care. Karen brings more than 15 years of healthcare management to our clinic. She believes that the patient always comes first and that members of the staff are always a team. Karen is a certified medical practice executive through the American College of Medical Practice Executives. She managed mental health, primary care, and orthopedic surgery practices in Alaska prior to her move to Austin in September 2012.
Born and raised in Alaska, Karen's rich personal life includes her children and 5 grandchildren. She enjoys home remodeling and driving the Texas Hill Country in her 1958 MGA, which she fully rebuilt and restored.
Samantha LeBlanc, Director of Patient Services
Samantha LeBlanc is our director of patient services. She is a licensed cosmetologist and believes skin care starts from the inside out. She has been in the skincare industry for more than 20 years.
After Samantha graduated from high school, she joined the Army Reserve, where she was away at basic training and specialty school for 6 months before graduating with honors.
She then traveled to Europe and began working in the United Kingdom at high-end salons styling hair and makeup for magazine publications. Her true passion for skin care was ignited after she moved back to the U.S. and began working with world-renowned dermatologist Dr. Howard Murad in California. Working for more than a decade at Murad Skin Research, she was on the front line of education, research, and development with regard to the latest products and services in the skincare industry. This enabled her to travel across the globe in an international position with the company. It was after a short visit to Austin she knew it was the place she wanted to call home.
Samantha specializes in chemical peels and treatment facials, and she is an advocate of using retinols, growth factors, and sunscreens to maintain a healthy environment for the skin.
Samantha and her husband love to stay active and are enjoying every second raising their daughter, CoCo.
Jennifer Schechter, Medical Aesthetician
Jennifer Schechter is a Medical Aesthetician at The Piazza Center. She is a licensed aesthetician who loves to treat the skin and create a pleasant experience for her clients. Jennifer brings a fresh perspective to the skin care industry and a wealth of knowledge from her observing her mother, an outstanding provider in the industry for many years.
Jennifer was born and raised in Austin growing up in the beauty industry. She feels strongly that she was born to practice as a medical aesthetician. Her mother taught her that there is beauty in everyone. This belief inspired Jennifer to learn more about makeup, which, in turn, was the motivation for her to learn more about the skin and how it works.
Her wealth of experience comes from the opportunity to shadow her mother which allowed her to receive extensive training in facial aesthetics. Her mother instilled in her the belief that she can become the best she can be in her career as a skin care expert. She finds a lot of joy in being able to bring out a beautiful smile in each of her clients. Framing the face with eyebrow shaping is a skill set that is her specialty. Jennifer also specializes in dermaplaning, chemical peels, and treatment facials. Her philosophy: help her clients achieve their individual goals by completing the necessary treatments one step at a time and one treatment area at a time.
Jennifer Dorenkamp, Surgical Care Coordinator
Jennifer Dorenkamp started her professional career in Tucson, Arizona, as a medical aesthetician over 14 years ago. She has had extensive training in laser treatments, skin care, and CoolSculpting. She has a true passion for making patients feel their best inside and out.
Jennifer has attended CoolSculpting University in California and has 5 years of experience in these procedures. She has been able to witness life-changing results over the years, and she believes that CoolSculpting is just the beginning.
Jennifer also brings a lot of enthusiasm to our clinical team at The Piazza Center and enjoys the opportunity to connect with patients, building relationships along the way. She loves being able to support patients through their transformations.
After spending all of her life in Arizona, Jennifer and her family made the decision to move to Austin to be closer to relatives. Jennifer and her husband have 2 children. They all feel right at home in Austin, eager to continue exploring all it has to offer.
Crystal Rosales, Customer Service Concierge
Starting in 2015, Crystal joined The Piazza Center with experience and education in cosmetology, having graduated from Baldwin Beauty School in 2002. She has worked in the makeup and customer service industry for over 15 years. She is excited to bring her knowledge of cosmetics and beauty to the world of plastic surgery.
Her goal when working with every patient is the opportunity to make them feel beautiful inside and out. Crystal prides herself on being up to date and knowledgeable of all skin care and makeup, which is why she has decided to renew her cosmetology license this year.
She moved to Austin when she was 10 years old from El Paso, Texas, and decided to make it her forever home. Outside of work, this Austinite loves to spend time with her large family and her baseball star son, Zachary. They love this active city and all it has to offer, and especially enjoy spending time outdoors.
Heather Fontenot, Clinical Nurse & Operating Room Assistant
Heather Fontenot, RN, LSA, CSFA, has been with The Piazza Center since December 2015. Even though she has only been with The Piazza Center for a short time, she has been assisting Dr. Piazza since the middle of 2012, and has been working in the operating room for almost 2 decades. She is a licensed surgical assistant and certified surgical first assistant, and although she has surgical experience in several specialties, cosmetic and reconstructive plastic surgery fulfills her calling to help others.
She received her training as an assistant from the Meridian Institute for Surgical Assistants in conjunction with Vanderbilt College in Nashville, Tennessee. She is licensed by the State of Texas Medical Examiners and certified by the National Board of Surgical Technologist and Surgical Assistants. She is also a member of the Association of Surgical Assistants, as well as the Association of Surgical Technologists. In 2014, she enrolled in the nursing program at Central Texas College in Killeen, Texas, and graduated with honors in the accelerated program in December 2015.